Refund policy

Return, Cancellation & Refund Policy

Order Cancellation

• Orders can be cancelled within 12 hours of purchase by contacting us via email.
• Once an order has been processed or shipped, it cannot be cancelled.

Returns & Exchanges

• We only accept returns for items that arrive damaged or defective due to transit.
• We offer in-showroom exchanges for customers who wish to select a different model.

Transit Damage Claims

To qualify for a claim, the following conditions must be met:

• Damage must be reported immediately upon receiving the item, preferably before signing or accepting delivery
• You must provide photo or video evidence of the damaged item and packaging at the time of receipt
• Claims submitted after delivery has been accepted without report will not be accepted
• The item must not have been used, altered, or further damaged after delivery

 

In-Showroom Exchange

• Exchanges are available at our showroom only
• Items must be completely unused, in original condition, and in original packaging
• Worn, adjusted, or handled glasses are not eligible for exchange
• All exchanges are subject to model availability
• Any price difference must be paid at the time of exchange

Refunds

• Refunds are issued only for confirmed transit-damaged items, after review of submitted evidence
• If approved, refunds are processed to the original payment method within 7–14 business days
• Shipping fees are non-refundable
• We reserve the right to offer a replacement instead of a refund, at our discretion

 

Non-Eligible Claims

The following are not covered under this policy:

• Damage caused after delivery
• Incorrect size, color, or product selection
• Change of mind
• Claims not reported immediately upon receipt
• Worn or used glasses